Return, Exchange & Refund Policy

At Powercore 360 (PC360), we want our customers to clearly understand the policies that apply to their purchase. Because PC360 offers physical training products, digital and online training programs, and in-person clinics, return and refund eligibility varies by purchase type.

Please review the applicable policy below before completing your purchase.

Physical Products & Training Equipment

Returns

Please contact PC360 before returning equipment so our team can provide the appropriate return or exchange instructions.

Unused physical products and training equipment may be returned within 30 days of the original purchase date.

To be eligible for a return, equipment must be unused and in its original condition, all components and accessories originally included with the product must be returned, and proof of purchase is required.

Once equipment has been used for training, it is not eligible for return or exchange.

We strongly recommend trying on all harnesses and confirming proper fit before using the equipment for training.

Unless the return is due to a defective product or an error by PC360, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Exchanges

Unused harnesses may be exchanged for another size within 30 days of purchase.

The harness and all included components must be unused and returned in their original condition. Used equipment cannot be exchanged for a different size.

Defective or Damaged Products

If your PC360 equipment arrives damaged, defective or incorrect, please contact PC360 Customer Support within 30 days of purchase. We will review the issue and, when appropriate, replace the item or provide another resolution at no additional cost.

Outgrown Harnesses

PC360 offers a complimentary next-size replacement for eligible athletes who outgrow their PC360 harness.

Please contact PC360 Customer Support for eligibility and replacement instructions. This program is separate from our standard 30-day return and exchange policy.

Digital & Online Training Programs

Purchases of digital training programs, online courses, Masterclass programs, downloadable training materials and other digital training content are final and non-refundable once purchased or access has been provided.

Digital program access may not be transferred, shared or resold unless expressly authorized by PC360.

Programs That Include Equipment

Some PC360 training programs include both digital training access and physical equipment.

Once digital or online program access has been provided, the program purchase is final and non-refundable. Equipment included as part of the program is considered a component of the overall training package and is not independently refundable based on its standalone retail value.

If included equipment arrives defective, damaged or incorrect, please contact PC360 Customer Support so we can correct the issue.

In-Person Clinics

Clinic Registrations

PC360 clinic registrations are non-refundable.

We understand that unexpected illnesses and injuries happen. If an athlete is unable to attend because of illness or injury, the registration fee may be applied as a credit toward another PC360 clinic.

Clinic credits are valid for one year from the original purchase date, may be used toward another available PC360 clinic date or location, are subject to clinic availability, and have no cash value.

PC360 may request reasonable documentation of an illness or injury.

Clinic Transfers

Athletes may request to transfer their registration to another available clinic date or location prior to their scheduled clinic.

Transfers are subject to availability. Any difference in registration price may apply.

An approved transfer does not extend the original one-year credit period.

Documented Injuries

In exceptional circumstances involving a documented injury that prevents an athlete from participating, PC360 may consider a refund instead of a clinic credit.

Documentation from a licensed healthcare provider may be required. Any refund exception is determined by PC360 based on the individual circumstances and applicable law.

Missed Clinics or Sessions

Athletes who do not attend their registered clinic or who miss any portion of the clinic are not eligible for a refund or prorated refund.

Athletes must attend the session for which they are registered on both clinic days unless a change has been approved by PC360 in advance.

Equipment Included With Clinic Registration

Equipment provided as part of a PC360 clinic registration is considered part of the overall clinic package and is not a separate retail equipment purchase.

Therefore, clinic equipment is not independently eligible for the standard 30-day retail equipment return policy.

If equipment has already been shipped, delivered or provided before a credit, transfer or cancellation request, PC360 may account for the equipment and associated costs when determining the available credit or other resolution.

If PC360 Cancels a Clinic

If PC360 cancels a clinic and does not provide a suitable rescheduled clinic, registered participants may choose to transfer their registration to another available PC360 clinic or receive a refund of the amount paid for the cancelled clinic registration.

PC360 is not responsible for travel, lodging, transportation or other expenses incurred in connection with attending a clinic.

If a clinic must be postponed or rescheduled due to circumstances outside PC360's reasonable control, PC360 will communicate available rescheduling, transfer or credit options to registered participants.

Bundled Programs & Special Training Packages

PC360 may offer packages that combine physical equipment, digital training, coaching access, clinics or other services.

Unless otherwise stated at the time of purchase, bundled training packages are final and non-refundable once digital access, coaching access or other program benefits have been activated or provided.

Individual components of a bundled package are not independently refundable based on their standalone retail value.

Defective or damaged physical equipment included with a package remains eligible for replacement in accordance with our defective product policy.

Approved Refunds

When a refund is approved, it will be issued to the original payment method.

Processing times vary depending on the customer's bank, credit card company or payment provider.

Original shipping charges and return shipping costs are non-refundable unless the return is the result of a PC360 error or defective product.

Policy Exceptions

PC360 recognizes that unusual circumstances can occur. We reserve the right to review individual situations and, at our discretion, offer a credit, transfer, replacement or refund outside the standard policies described above.

An exception provided in one situation does not modify this policy or require PC360 to provide the same exception in another situation.

Nothing in this policy limits any rights or remedies available to a customer under applicable law.

Questions or Requests

For questions regarding a return, exchange, clinic credit, transfer or refund, please contact:

Powercore 360 Customer Support
Email: info@powercore360.com
Phone: (877) 723-6014